Refund policy

Return & Refund Policy

Last updated: 1/9/2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items are not eligible for returns:

  • Items damaged due to misuse or normal wear and tear

How to Start a Return

To initiate a return, please contact us at:

Email: zack@anztradeco.com
Return Address: 13746 172nd Ave, Grand Haven, MI 49417

Once your return request is approved, we will provide instructions on how and where to send your item.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping costs are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Refunds are issued within 5–10 business days, depending on your payment provider

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a full refund at no additional cost.

Exchanges

We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: zack@anztradeco.com
Business Address: 13746 172nd Ave, Grand Haven, MI 49417